The Erie Shores Family Health Team (ESFHT) is a primary healthcare organization that includes a team of family physicians, nurse practitioners, social workers, a chiropodist, a dietitian, a pharmacist, and a respiratory therapist, along with nursing and reception staff who deliver high-quality care at 7 locations in the Leamington and Kingsville areas serving approximately 32,000 patients. Built on the values of compassion, accountability, respect and ethics, our team of healthcare professionals is committed to helping the community achieve their best quality of life. Erie Shores Family Health Team’s vision is to deliver excellent, comprehensive, compassionate, and collaborative primary health care for our communities.

Reporting to the Board of Directors, the Executive Director is an innovative and people-oriented leader responsible for developing, administering, and directing the daily operations of the Family Health Team in collaboration with the Physician Lead and Allied Health Professionals and in accordance with the Board of Directors and the Ministry of Health’s guidelines and directives.

People and Organizational Leadership

• Provide effective and efficient strategic leadership and guidance to the ESFHT staff across multiple sites including operations, human resources, quality improvement, health and safety, and financial resources management in alignment with the ESFHT mission and vision.
• Effectively manage multiple sites, understand the unique differences and opportunities at each location, and delegate work appropriately that builds on the team’s individual strengths and knowledge.
• Manage and inspire the team to advance employee engagement and collaboration and maintain a high-performing and accountable organization.
• Foster a positive work environment that is built on mutual respect, trust, collaboration, continuous improvement, workplace satisfaction, high performance, and ongoing professional development.
• Develop, implement, and maintain effective strategies and programs for recruitment, retention, performance management, engagement, employee appreciation, development, and training.
• Create a workplace culture that emphasizes quality, compassion, collaborative efforts, continuous improvement, workplace satisfaction, high performance, and ongoing professional development.
• Monitor the quality of the organization’s information systems and implement improvements with respect to information system management.

Building Relationships and Advocacy

• Establish and maintain networks and collaborative partnerships with other Family Health Teams, Area Agencies, and other community partners to advance the mission and vision of the organization.
• Communicate effectively with healthcare team members across multiple sites to create a cohesive team and provide seamless delivery of services to the community.
• Remain connected and current on the challenges and opportunities in primary care across Ontario and implement best practices within the organization.
• Work in collaboration with community partners, funders, and government agencies with a passion to advance the mission and mandate of the organization and improve client satisfaction, quality, and operational efficiency.
• Facilitate the development and implementation of an ongoing proactive communication strategy to the broader community to help advocate and enhance the image and visibility of the Family Health Team.
• Work closely with ESFHT stakeholders to understand and respond to their needs, as well as identify opportunities for new partnerships that would benefit patients and the surrounding community.
• Represent the ESFHT on various committees and networks locally, regionally, and provincially, to address evolving needs in primary care.
• Act as the chief advocate and spokesperson for the ESFHT and represent the organization in the community, with stakeholders, funders, media, etc.

Strategic Planning and Innovation

• Develop, implement, and monitor a multi-site strategic plan, transformational goals, and operational design that enables the organization to achieve its mission, mandate, and strategic direction.
• Translate the goals, objectives, and strategic direction of the Board into operational plans and activities and hold the team accountable for meeting desired outcomes.
• Guide the development and implementation of strategic priorities and develop strategies to mitigate risks and improve patient/client care.
• Act as a role model and champion for change to move the organization forward.
• Develop innovative and creative solutions to service delivery, set clear direction for the organization, and gain support from staff and stakeholders.

Financial Management, Administration and Board Support

• Oversee the administration of all organization policies and financial resources, including the development and control of the annual operating budget for Board approval.
• Develop and implement financial management plans that balance service delivery and funding requirements.
• Monitor the financial stability and viability of the organization, identify any variances or issues, and ensure financial records are accurately maintained.
• Develop innovative approaches to secure alternative sources of funding.
• Provide reports to the Board on the progress of the organization in achieving stated outcomes and strategic priorities including planning, policy, quality, and financial stability.
• Develop, implement, and maintain an effective process for facilities management, materials management, and information management systems.
• Seek out additional funding opportunities by engaging the community and other healthcare partners.
• Ensure policies, procedures, and objectives for the continuous quality improvement program are developed. Report quarterly to the Board on the achievement of measurables and goal outcomes.
• Ensure compliance with all policies, procedures, laws, regulations, agreements, audit requirements of the MOH, governmental agencies, and other funding/grant organizations.
• Assist the Board of Directors in developing and meeting strategic goals and directives of the ESFHT.
• Actively assist in the recruitment and retention of Physicians by building partnerships with other healthcare organizations, FHT’s, and political and community leaders.

Qualifications and Experience:

• Bachelor’s degree in Health Services, Business Administration, or related discipline.
• Strong working knowledge in the areas of human resources, business, and finance.
• A minimum 3 – 5 years of progressive leadership experience ideally in healthcare or a similar setting.
• Demonstrated leadership skills with a commitment to the principles of inter-professional, community-based service delivery.
• Strong financial and organizational planning skills including change management, conflict resolution, business planning, political acuity, proposal writing, policy development, project planning and fund development.
• Demonstrated leadership in strategic and operational planning, finance, risk mitigation, and quality improvement initiatives.
• In-depth knowledge of funding processes and skilled at report writing and budgeting.
• Experience and knowledge of healthcare regulations and compliance requirements.
• Working knowledge of the Occupational Health & Safety Act, WSIB, Employment Standards Act, Human Rights Act, PHIPA, etc.
• Strong communication and listening skills with proven ability in influencing and negotiating.
• Strong technical skills to build organizational efficiencies.
• Clear, consistent, and transparent communication style.
• Strong emotional intelligence with a demonstrated ability to lead complex, dynamic, and multi-disciplinary teams effectively across multiple sites.
• Results-oriented leader who can set direction, take action, and implement decisions to drive the organization forward.
• Kind, humble, collaborative and engaging with a high level of integrity and ethics.
• Previous experience working with a Board of Directors in cultivating positive board members relationships.

If you have the qualifications and are interested in applying for this position, please forward a copy of your resume and cover letter in confidence to Jennifer Charron, President, Logic Executive Search and Workplace Solutions at jennifer@logicexecutivesearch.com. Please submit applications before November 28, 2023.  For more information on Erie Shores Family Health Team, please visit www.erieshoresfht.ca.

To speak with one of our Executive Recruiters, please contact us at 226-683-0033 or 1-877-227-9548. We thank all those that apply for this role, however, only those selected for an interview will be contacted.

Logic Executive Search and Workplace Solutions is committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should you require accommodation during any phase of the recruitment process, please let our recruitment team know.